Return & Refund Detail
#RMA-2026-07421
Request Submitted
Jul 25, 14:30
Under Review
Jul 25, 16:45
Approved
Jul 26, 09:15
Refund Processed
Pending
Product Information
ZOROCAM Pro
5.3K 60fps Action Camera
$399.99
Request Details
Request Type
Return & Refund
Reason
Product Defect - Lens Issue
Quantity
1 Unit
Resolution
Full Refund
Description
The ZOROCAM Pro lens has developed a visible scratch on the outer glass element. The camera was purchased 3 weeks ago and has been used normally. The scratch appeared after a routine cleaning with the included microfiber cloth. I believe this is a manufacturing defect as the lens coating appears to be compromised.
Uploaded Evidence
Communication Log
3 messagesI noticed a scratch on the lens of my ZOROCAM Pro. I've only had it for 3 weeks and have been very careful with it. I'd like to request a return and refund. I've attached photos showing the issue.
Thank you for reaching out, John. We've reviewed your photos and the details you provided. This appears to be covered under our warranty. We've approved your return request. Please use the prepaid return label we've issued to ship the camera back to us. Once received, we'll process your refund within 3-5 business days.
Thank you so much for the quick response! I've received the return label and will ship the camera tomorrow. I appreciate your support team's efficiency.
Refund Summary
Order Information
Order Number
#ZC-2026-07389
Order Date
Jul 2, 2026
Shipping Address
John Smith
1234 Mountain View Drive
Apt 5B, Los Angeles, CA 90046
United States
Return Address
ZOROCAM Returns Center
5678 Commerce Blvd
Suite 200, Irvine, CA 92618
United States
Processing Timeline
Request Submitted
Jul 25, 2026 - 14:30
Under Review
Jul 25, 2026 - 16:45
Approved
Jul 26, 2026 - 09:15
Refund Processed
Pending - Return label issued
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